Shipping & Returns
All orders over £12 qualify for free Standard UK delivery. Standard delivery is by Royal Mail Second Class.
We aim to dispatch all orders within 1-2 working days, with 3-7 days to deliver using Standard Delivery.
If you can’t wait to have your favourite cuppa opt out for next day delivery, and for any orders submitted before 1 pm, Mon-Fri, you will have your tea delivered next day.
Usually you’ll receive a UK order (no matter the method you choose) within 5 working days. International orders usually arrive within 10 working days. Please allow up to 7 working days for UK orders, and 15 working days for international orders before getting in touch though, as we can’t take any action until after that period of time! Some orders just take a little bit longer.
UK Delivery Options
How much does delivery cost within the UK?
|FREE Shipping on UK orders over £35||FREE UK
|£12.00 and up||£FREE|
|DPD Tracked (Mon-Fri Delivery)||1-2 day delivery||0.0 kg – 25.0 kg||£5.49|
|Royal Mail 1st Class||1-3 day delivery||0.0 kg – 2.75 kg||£3.49|
|Royal Mail Standard||2-4 day delivery||0.0 kg – 2.75 kg||£2.95|
Express Delivery – next working day – £7.50
To contact us email or call +44 (0) 794 464 85 12
**please note** some orders are too heavy / large for Royal Mail to transport for us. In this rare case, we will be in touch with an international courier quote for you. We’ll usually do this for any orders over £150.00 and / or 2kg.
|Royal Mail tracked (EU)||£11.60||8-10 working days from order date.|
We hope you love our products as much as we do. If for any reason you are not satisfied with the goods supplied and wish to return any items bought from this website we will be happy to make a refund, as long as the product is unopened and in its original condition. Please let us know, in writing, the reason for the return and any returns should be made within a reasonable time (please try and return goods within 14 days).
If you wish to change or cancel your order then you should notify in writing of your intentions. Contact us for our returns address and instructions: firstname.lastname@example.org
Following receipt of the goods by us we will be happy to accommodate changes where possible or you will receive a full refund, less any return delivery and/or collection charges, within 30 days.